20 oz rainbow girl

• 1-8 items usually ship USPS Parcel Select Ground or Priority Mail, depending on weight

ORDER PROCESSING TIMELINE:

• Engraved, personalized items ship within 2-5 days after your art has been internally approved. Please watch your email after submitting an order, because if we have questions, we need an approval before we proceed, and our clock doesn't start until we have art approval.
•  Items ship 0-2 business days after order

U.S. CARRIER SHIPPING ESTIMATED TIMES

• 99% of our U.S. shipments arrive in 1-5 days after we ship. Once items leave our hands, we can't guarantee these shipping times, but they are guidelines given to us by our carriers.
• We cannot and will not guarantee any length of shipping time for international orders. Generally, priority arrives in 6-10 business days, and first class arrives within 20-25 business days, but because of customs issues and other unforeseen issues that sometimes pop up with international carriers, we make no claim that your package will arrive within this timeframe.

• Return policies for glass products typically allow for returns within a specific timeframe, often 15 to 30 days, for a refund or exchange. Returns are generally accepted if the product is unused, in its original condition, and in the original packaging. However, custom-made or cut glass products may not be eligible for return. Additionally, items damaged in transit or with manufacturer defects may be eligible for return or replacement. 

   

  General Return Policy Elements:

• Return Window: Most glass retailers offer a return window of 15 to 30 days from the date of purchase or delivery. 
• Item Condition: Returned items must be in the same condition as when received, unused, and in the original packaging. 
• Proof of Purchase: A receipt or order confirmation may be required to initiate a return. 
• Return Shipping: The customer may be responsible for return shipping costs, but this may vary depending on the reason for the return (e.g., damage, defect). 
• Exclusions: Custom-made or cut glass, items with scratches or damage, or merchandise that has been installed may not be eligible for return. 
• Refund or Exchange: Returns may be processed as a refund or exchange for a replacement product. 
• Contact Information: Retailers provide customer service contact information for initiating returns. 

• Specific Return Scenarios: 

• Defective or Damaged Items: If a glass product arrives damaged or has a manufacturing defect, it may be eligible for a return or replacement. 
• Damage During Transit: If an item is damaged during transit, it's important to contact the retailer and provide evidence (photos) of the damage. 
• Unsatisfactory Purchase: If a customer is not happy with their purchase and it meets the return policy requirements, it can be returned for a refund or exchange. 
• Broken Glass: While not typically considered a quality defect, broken glass may be considered a defect if it was received broken. 
• Customer Misunderstanding: Some retailers may not accept returns based on customer misunderstanding about the product, such as brand misidentification. 

• Important Considerations: 

• Contact Customer Service: If you have any questions or concerns about the return policy, contact the retailer's customer service department. 
• Retain Proof of Purchase: Keep your receipt or order confirmation as proof of purchase, as it may be required for initiating a return. 
• Proper Packaging: Ensure the returned item is properly packaged to prevent damage during transit. 

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